FAQ

We sincerely apologize that you received a flawed or incorrect item. We understand how frustrating this situation can be, and we will do our best to resolve it.
If you received the item less than 14 days ago, please email us at support@duskyonder.com, and we will find a solution for you.
Please note that issues such as wear and tear, change of mind, sizing problems, or misuse are not covered under warranty.

For further assistance, please contact support@duskyonder.com. (Please ensure you provide your email address at checkout in-store.)

We currently do not offer exchange services. You will need to return the item you wish to exchange and place a new order.

Items returned through other methods are your responsibility, and we cannot guarantee proper handling. If you used a different shipping label, please email us the tracking number, and we will do our best to track it. We need to inspect the return at our warehouse before issuing a refund or store credit.

For applicable countries, duties and taxes will be automatically calculated and displayed at checkout.

Refunds may take up to 10 business days to process after the package is marked as delivered.You will receive an email notification once the refund is completed.
If you haven't received your refund after 10 business days, please contact us at support@duskyonder.com for assistance.

We offer worldwide shipping. Orders over $150 (excluding taxes, etc.) qualify for free shipping to most countries. For orders below this threshold or to check shipping fees, please refer to our [Shipping Policy] on the website or email support@duskyonder.com.

Orders placed on business days (Monday to Friday, excluding U.S. federal holidays) will be shipped within 1–2 business days.
Orders placed on weekends or holidays will begin processing on the next business day. (Our estimated delivery times do not include processing time.)

Delivery times vary depending on your location, ranging from 5 to 30 days. For estimated delivery times in your region, please refer to the shipping details provided on our website. Note that deliveries are not made on non-business days.

Once your package is shipped, you will receive an email with tracking information. If you haven’t received this email, please contact us at support@duskyonder.com to check your package status.

We strive to ensure orders are processed and shipped quickly. Please note that shipping times are estimates and may be affected by third-party services. Duskyonder is not responsible for circumstances beyond our control (e.g., delivery delays).

If your package is suspected to be lost, please contact customer service at support@duskyonder.com within 10 calendar days of the estimated delivery date. The brand will assist in filing a claim with the carrier or arranging a reshipment.

Please ensure you’ve entered your card and account information correctly. If you’re still experiencing issues, we recommend contacting your card issuer for further assistance. Alternatively, you can reach out to us at support@duskyonder.com for additional support.

Important Notes:
We accept a variety of payment options for your convenience:
Credit/Debit Cards: Visa, Mastercard, Amex, JCB, UnionPay
Digital Wallets: Apple Pay, PayPal Buy Now,
1. Your card information is processed securely, and DUSK YONDER does not store any of your personal payment details.
2. For questions about your transaction, please contact your bank.

Our discount codes are for one-time use only. If you return an item purchased with a discount code, the code cannot be reused, and all points earned from that purchase will be deducted.

Lorem Khaled Ipsum is a major key to success. They don’t want us to win. Always remember in the jungle there’s a lot of they in there, after you overcome they, you will make it to paradise. Major key, don’t fall for the trap, stay focused. It’s the ones closest to you that want to see you fail. Major key, don’t fall for the trap, stay focused

Lorem Khaled Ipsum is a major key to success. They don’t want us to win. Always remember in the jungle there’s a lot of they in there, after you overcome they, you will make it to paradise

To ensure you select the right size, please refer to the universal size chart on our website, which includes detailed measurement standards and corresponding size references. If you still have questions, feel free to contact our professional advisory team for personalized recommendations. Please send your weight, height, bust, waist, hip measurements, and the name/product number of the item you’re interested in to support@ourstore.com. We will recommend the appropriate size within 24 hours.