Dusk Yonder | Shipping Policy

Last updated: September 10, 2026

1. Shipping Availability

We currently ship only within the United States. We ship to the 48 contiguous United States and Washington, D.C.

We do not currently ship to Alaska, Hawaii, U.S. territories, U.S. military addresses, or destinations outside the United States. International orders cannot be completed at checkout.

2. Order Processing

Most orders are processed and shipped within 1–3 business days, excluding weekends, public holidays, and pre-order items.

Once your order has shipped, we will send tracking information to the email address provided at checkout. Processing and delivery estimates are not guarantees, and actual delivery times may vary because of carrier conditions, weather, or other circumstances outside our reasonable control.

3. U.S. Shipping Rates and Delivery Estimates

Destination	Service	Estimated Delivery	Shipping Charge
United States	USPS Standard Shipping	3–7 business days after processing	$6 USD for orders under $69; free for orders of $69 USD or more

The free-shipping threshold is calculated from the eligible merchandise subtotal shown at checkout. Eligible free shipping is applied automatically when the order reaches the $69 USD threshold.

4. Fulfillment Locations

At present, products are fulfilled by our third-party fulfillment partner in San Lorenzo, California, United States. In the future, certain newly introduced products may be fulfilled from Guangzhou, China, depending on the product and inventory arrangement.

Regardless of the fulfillment location, this policy applies only to orders shipped to eligible addresses in the United States. Please contact support@duskyonder.com if you need to confirm the fulfillment arrangement for a specific product before placing an order.

5. Address Accuracy and Order Changes

Please review your shipping address carefully before completing your order. If you identify an error, contact support@duskyonder.com within 12 hours of placing the order.

We will try to help before the order is processed. Once an order has been processed or released to the carrier, we may not be able to change the shipping address or redirect the package.

6. Incorrect Addresses and Refused Deliveries

This section applies only when a customer enters an incorrect or incomplete delivery address, or refuses delivery, and the carrier returns the package to us as a result. This is a delivery-failure situation and is separate from a standard customer-requested return.

When the carrier returns the package and the return creates additional shipping or handling costs, we will deduct an amount equal to 15% of the order total from the refund. The remaining 85% of the order total will be refunded to the original payment method.

The 15% deduction in this section is not the standard return restocking fee. The $5 USD standard-return restocking fee does not apply to the same delivery-failure event.

If you would like us to attempt a reshipment instead of issuing the refund, contact support@duskyonder.com before the refund is processed. Any reshipment arrangement must be confirmed in writing by our support team.

7. Lost, Delayed, or Missing Packages

If tracking shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, the delivery location, and your local post office. Then contact support@duskyonder.com as soon as possible and preferably within 7 calendar days of the delivery scan.

If a package has no tracking movement for more than 10 business days, contact us at support@duskyonder.com. We will assist with the carrier claim process and review an appropriate resolution, which may include reshipment or a refund where applicable.

We do not treat a carrier delivery scan as an automatic waiver of your consumer rights. We will review delivery problems with the carrier and the customer based on the available tracking and order information.

8. Unexpected Delays

Severe weather, natural disasters, carrier disruptions, strikes, public emergencies, and other events outside our reasonable control may delay delivery. We will provide available tracking information and reasonable support when a delay occurs.

9. Returns and Refunds

For standard returns, merchant-responsibility returns, and the separate incorrect-address or refused-delivery situation described above, please see our Refund Policy.

10. Contact

If you have questions about shipping, contact us at support@duskyonder.com or call +86 199 2466 4552.