Dusk Yonder | Shipping Policy

Last updated: September 21, 2026

1. Shipping Availability

We currently ship only within the United States. We ship to the 48 contiguous United States and Washington, D.C.

We do not currently ship to Alaska, Hawaii, U.S. territories, U.S. military addresses, or destinations outside the United States. International orders cannot be completed at checkout.

2. Order Processing

Most orders are processed and shipped within 1–3 business days, excluding weekends, public holidays, and pre-order items.

Once your order has shipped, we will send tracking information to the email address provided at checkout. Processing and delivery estimates are not guarantees, and actual delivery times may vary because of carrier conditions, weather, or other circumstances outside our reasonable control.

3. U.S. Shipping Rates and Delivery Estimates

Destination	Service	Estimated Delivery	Shipping Charge
United States	USPS Standard Shipping	3–7 business days after processing	$6 USD for orders under $69; free for orders of $69 USD or more

The free-shipping threshold is calculated from the eligible merchandise subtotal shown at checkout. Eligible free shipping is applied automatically when the order reaches the $69 USD threshold.

Because eligible orders are fulfilled domestically within the United States, customers are not charged import duties or customs-clearance fees by Dusk Yonder upon delivery. Applicable sales tax and any shipping charge are shown at checkout.

4. Fulfillment Location

Products are currently fulfilled by our third-party fulfillment partner at 2225 Grant Ave, San Lorenzo, CA 94580-1803, United States.

This policy applies only to orders shipped to eligible addresses in the United States. Please contact support@duskyonder.com if you need to confirm the fulfillment arrangement for a specific product before placing an order.

5. Address Accuracy and Order Changes

Please review your shipping address carefully before completing your order.

To change or cancel an order, contact support@duskyonder.com as soon as possible, preferably within 12 hours of placing it. We will try to help before processing begins. Once processing begins or the package is released to the carrier, changes, cancellation, or redirection cannot be guaranteed. Contacting us within 12 hours does not guarantee a change.

6. Incorrect Addresses and Refused Deliveries

This section applies only when an incorrect or incomplete address supplied by the customer, or a customer refusal unrelated to our error or an item arriving damaged, causes the carrier to return the package to us.

A fixed $6 USD carrier return fee covers the carrier return and handling cost created by that delivery-failure event. If the customer chooses a refund, the $6 fee is deducted from the refundable amount and the balance is returned to the original payment method.

The standard-return restocking fee is defined in Section 8 of our Refund Policy. It is 10% of the amount actually paid for the returned items after discounts, excluding shipping charges and taxes, and applies only to approved voluntary standard returns. We do not charge this restocking fee for the same wrong-address or refused-delivery event.

If the customer requests reshipment, the customer must pay both the $6 carrier return fee already incurred and the new outbound shipping charge. Under our current standard U.S. rate, the new outbound shipping charge is $6 USD, for a current total of $12 USD. We will confirm the corrected address and send an itemized Shopify invoice before reshipping. The package will be reshipped only after that invoice is paid.

These charges do not apply to merchant errors, damaged-item refusals, or where prohibited by applicable law. If reshipment is not completed, the refund process described above applies. Contact support@duskyonder.com before the refund is processed if you want to request reshipment.

7. Lost, Delayed, or Missing Packages

If a package is delayed, suspected lost, or marked delivered but cannot be found, contact support@duskyonder.com as soon as possible. For a delivered-but-missing package, please check with household members, neighbors, and your local post office, and preferably contact us within 7 calendar days of the delivery scan. If tracking has not moved for more than 10 business days, please contact us; you do not need to wait that long to report a concern. We will investigate with the carrier and review an appropriate resolution, which may include a replacement or refund. These suggested reporting times and a delivery scan do not automatically remove your rights or make you ineligible for assistance.

8. Unexpected Delays

Severe weather, natural disasters, carrier disruptions, strikes, public emergencies, and other events outside our reasonable control may delay delivery. We will provide available tracking information and reasonable support when a delay occurs.

9. Returns and Refunds

For standard returns, merchant-responsibility returns, and the separate incorrect-address or refused-delivery situation described above, please see our Refund Policy.

10. Contact

If you have questions about shipping, contact us at support@duskyonder.com, call +1 (332) 260 9416, or message us on WhatsApp at +1 (332) 260 9416.

We respond within 24 hours, excluding weekends and public holidays.