Refund & Return Policy

Last updated: September 22, 2026

1. Standard Return Eligibility

Standard return requests must be submitted within 20 calendar days after carrier tracking shows that the package was delivered.

For standard returns, items must be unused, unwashed, unaltered, and unworn except for reasonable fitting, free of stains and odors, with original tags attached and original packaging. Reasonable fitting must leave the item in its original condition.

Items clearly marked as Final Sale or Clearance at the time of purchase are not eligible for standard change-of-mind returns.

Standard-return exclusions, including Final Sale or Clearance, do not remove remedies for defective, damaged, incorrect, or materially misdescribed items or any rights under applicable law.

2. Return Authorization Required

You must contact us by email and receive written return authorization before sending any item back.

Please email support@duskyonder.com with:

• Your order number
• The item or items you wish to return
• The reason for the return
• Photos or videos, if requested by our support team

Please do not send any item before receiving our written approval and return instructions.

3. Customer-Paid Return Shipping

Standard returns are available for U.S. orders only.

For an approved standard return, the customer is responsible for arranging and paying for return shipping. Dusk Yonder does not provide a prepaid return label for standard returns.

Approved standard returns must be shipped within 7 calendar days of written approval.

We recommend using a trackable shipping service. After shipping, please email the tracking number, if available, to support@duskyonder.com so we can locate and process the return efficiently.

Not providing a tracking number does not automatically cancel an otherwise eligible return or remove rights under applicable law, but processing may be delayed until the package can be identified.

4. Merchant-Responsibility Issues

If an item is defective, damaged on arrival, incorrect, or materially different from what you ordered, contact support@duskyonder.com as soon as possible, preferably within 20 calendar days after delivery, with your order number and supporting photos or videos. This suggested reporting period does not limit rights under applicable law.

Dusk Yonder will review the information and confirm an appropriate resolution. For a confirmed merchant-responsibility return, we pay the return shipping cost, provide a prepaid return label, and charge no restocking fee.

Refunds are issued to the original payment method. The refund amount will not exceed the actual amount paid on the original order.

When appropriate, Dusk Yonder may offer a replacement at no additional product cost.

This policy is subject to applicable law.

5. Approved Return Facilities

Our published U.S. return facilities are:

• West: 2225 Grant Ave, San Lorenzo, CA 94580-1803, United States
• East: 4024 Archstone Dr, Virginia Beach, VA 23456, United States

You must contact us by email and receive written return authorization before shipping. Customer support will assign the correct facility for your return. Do not choose a facility or ship an item before receiving written approval and return instructions.

Please include your order number or return authorization reference inside or on the return package.

6. Unauthorized Returns

Please obtain written approval and return instructions before shipping. If you have already returned an item without approval, contact support@duskyonder.com with your order number and any available tracking information so we can help locate and review it.

Such packages may be delayed, refused, or returned to the sender where permitted by law; lack of authorization does not automatically remove remedies for our error or rights under applicable law.

We will review what happened, including our instructions and any carrier information. Any return-to-sender cost is subject to applicable law and does not apply where the issue was caused by our error.

Do not send returns to the original shipping address or to any address printed on the original outbound shipping label. Use only the facility assigned in our written return instructions.

7. Incorrect Addresses and Refused Deliveries

This section applies only when an incorrect or incomplete address supplied by the customer, or a customer refusal unrelated to our error or an item arriving damaged, causes the carrier to return the package to us.

A fixed US$6 carrier return fee covers the carrier return and handling cost created by that delivery-failure event. If the customer chooses a refund, the US$6 fee is deducted from the refundable amount and the balance is returned to the original payment method.

The 10% standard-return restocking fee described in Section 8 applies only to an approved voluntary return requested by the customer. We do not charge that restocking fee for the same wrong-address or refused-delivery event.

If the customer requests reshipment, the customer must pay both the US$6 carrier return fee already incurred and the new outbound shipping charge. Under our current standard U.S. rate, the new outbound shipping charge is US$6, for a current total of US$12.

We will confirm the corrected address and send an itemized Shopify invoice before reshipping. The package will be reshipped only after that invoice is paid.

These charges do not apply to merchant errors, damaged-item refusals, or where prohibited by applicable law. If reshipment is not completed, the refund process described above applies.

8. Standard Return Fees

For approved standard returns of non-defective items, a restocking fee of 10% of the amount actually paid for the returned items, after discounts and excluding shipping charges and taxes, will be deducted from your refund. This fee covers inspection, repackaging, and returning eligible items to inventory.

• The fee is calculated only on the items actually returned and approved for a standard return. Items you keep are excluded from the calculation.
• Item-level and order-level discounts allocated to the returned items on your original order are deducted before calculating the fee.
• There is no additional fixed restocking fee and no minimum restocking fee.
• Customers are responsible for arranging and paying for standard return shipping.
• Original outbound shipping charges are non-refundable for voluntary standard returns, except where required by applicable law.

Example: If you return an eligible item for which you paid US$50 after discounts, the restocking fee is US$5. If you return eligible items for which you paid a total of US$120 after discounts, the restocking fee is US$12.

This section applies to voluntary standard returns. It does not apply to the wrong-address or refused-delivery event described in Section 7.

No restocking fee or return shipping charge applies to a confirmed merchant-responsibility return, including defective, damaged, incorrect, or materially misdescribed items.

Orders placed before this policy update remain subject to the return-fee terms disclosed at the time of purchase.

9. Refund Processing Time

After your return reaches the designated facility, allow 3–5 business days for inspection. If the item meets the return requirements, we approve the return immediately after inspection and initiate the refund to the original payment method within 3–5 business days after approval.

Your bank or card issuer may need additional time to post the refund.

If the processing periods above have passed and you have not received your refund, check your original payment account and email support@duskyonder.com with your order number and any return tracking information so we can check the refund status. If we have confirmed that the refund was issued, contact your bank or card issuer to check when it will appear in your account.

10. Exchanges

We do not offer direct exchanges.

If you need a different size or color, please request a return authorization within the applicable return period and place a new order on our website.

11. Customer Support and Business Information

Company: HINGTO INTERNATIONAL GROUP CO., LIMITED
Brand: Dusk Yonder
Support Email: support@duskyonder.com
Customer Service Phone: +1 (332) 260 9416
WhatsApp: +1 (332) 260 9416

Registered Business Address:
Room B22, 1/F., Wing Tai Centre, No. 12 Hing Yip Street, Kwun Tong, Kowloon, Hong Kong

Return shipments must be sent to the U.S. facility assigned in your written return authorization, not to the registered business address.

We respond within 24 hours, excluding weekends and public holidays.