Refund & Return Policy

Last updated: September 11, 2026

1. Standard Return Eligibility

Standard return requests must be submitted within 20 calendar days after carrier tracking shows that the package was delivered.

To be eligible, items must be unworn, unwashed, unaltered, free of stains and odors, with all original tags attached and in the original packaging.

Items clearly marked as Final Sale or Clearance at the time of purchase are not eligible for return or refund.

2. Return Authorization Required

You must contact us by email and receive written return authorization before sending any item back.

Please email support@duskyonder.com with:

• Your order number
• The item or items you wish to return
• The reason for the return
• Photos or videos, if requested by our support team

Please do not send any item before receiving our written approval and return instructions.

3. Customer-Paid Return Shipping

Standard returns are available for U.S. orders only.

For an approved standard return, the customer is responsible for paying the return shipping cost.

Dusk Yonder does not provide a prepaid return label for standard returns. Approved standard returns must be shipped within 7 calendar days of written approval using a trackable shipping service.

After shipping the return, the tracking number must be emailed to support@duskyonder.com.

4. Merchant-Responsibility Issues

If, after receiving your order, you believe an item is defective, damaged upon arrival, incorrect, or materially different from the item ordered, please contact support@duskyonder.com as soon as possible and within 20 calendar days after delivery.

Please provide your order number and supporting photos or videos. Dusk Yonder will review the information and confirm whether the issue is the responsibility of Dusk Yonder.

If Dusk Yonder confirms that the issue is our responsibility, Dusk Yonder will pay the return shipping cost and provide a prepaid return shipping label.

No restocking fee will apply to a confirmed merchant-responsibility return.

The refund will be issued to the original payment method. The refund amount will not exceed the actual amount paid on the original order.

When appropriate, Dusk Yonder may offer a replacement at no additional product cost.

This policy is subject to applicable law.

5. Approved Return Facility

All authorized returns must be shipped to the U.S. return facility specified by our customer support team in the written return authorization email.

The designated return facility may vary by order. Customers may not choose the return facility themselves.

Only use the return address provided in the written approval email. Do not ship any item before receiving written approval and return instructions.

Please include your order number or return authorization reference inside or on the return package.

6. Unauthorized Returns

Packages sent without prior written authorization may be refused or returned to the sender at the sender’s expense.

Dusk Yonder is not responsible for any loss, delay, damage, or additional shipping cost related to an unauthorized return.

Do not send returns to the original shipping address or to any address printed on the original outbound shipping label.

7. Incorrect Addresses and Refused Deliveries

This section applies only when a customer enters an incorrect or incomplete delivery address, or refuses delivery, and the carrier returns the package to us as a result. This is a delivery-failure situation and is separate from a standard customer-requested return.

When the carrier returns the package and the return creates additional shipping or handling costs, we will deduct an amount equal to 15% of the order total from the refund. The remaining 85% of the order total will be refunded to the original payment method.

This 15% delivery-failure deduction is not the standard return restocking fee. The $5 USD standard-return restocking fee does not apply to the same delivery-failure event.

8. Return Fees

For approved standard returns:

• U.S. customers will be charged a fixed $5.00 restocking fee per approved return.
• Customers are responsible for all standard return shipping costs.
• Original outbound shipping charges are non-refundable.

No restocking fee or return shipping charge applies to a confirmed merchant-responsibility return.

9. Refund Processing Time

Please allow 3 to 5 business days for inspection after your return package is delivered to the designated return facility.

Once the return is inspected and approved, the refund will be issued to the original payment method within 10 business days.

Your card issuer or bank may require an additional 3 to 5 business days to post the refund.

10. Exchanges

We do not offer direct exchanges.

If you need a different size or color, please request a return authorization within the applicable return period and place a new order on our website.

11. Customer Support and Business Information

For questions regarding returns or refunds, please contact:

Company: HINGTO INTERNATIONAL GROUP CO., LIMITED
Brand: Dusk Yonder
Support Email: support@duskyonder.com

Registered Business Address:

Room B22, 1/F., Wing Tai Centre, No. 12 Hing Yip Street, Kwun Tong, Kowloon, Hong Kong