Terms of Service

Last updated: September 21, 2026

1. Agreement to These Terms

These Terms of Service govern your use of the Dusk Yonder website and your purchase of products from us. By accessing our website or placing an order, you agree to these Terms of Service and the policies linked on this website, including our Shipping Policy and Refund Policy.

If you do not agree with these terms, please do not use the website or place an order.

2. Business Information and Contact

Dusk Yonder is a brand operated by HINGTO INTERNATIONAL GROUP CO., LIMITED.

Business Registration Number: 51112163

Business address: Room B22, 1/F., Wing Tai Centre, No. 12 Hing Yip Street, Kwun Tong, Kowloon, Hong Kong.

Email: support@duskyonder.com

Customer service phone: +1 (332) 260 9416

WhatsApp: +1 (332) 260 9416

3. Website Use

You may use this website only for lawful purposes and in accordance with these Terms. You must not use the website to violate any applicable law, interfere with the operation or security of the website, attempt to gain unauthorized access, or transmit malicious code.

We may suspend or restrict access when reasonably necessary to protect the website, our customers, or our business from misuse or unlawful activity.

4. Products, Descriptions, and Availability

We make reasonable efforts to display product descriptions, colors, images, sizes, and availability accurately. However, the appearance of a color may vary depending on your device and display settings, and product availability may change without notice.

We reserve the right to limit quantities, correct obvious errors, discontinue products, or update product information at any time. Any correction does not affect an order that has already been accepted and shipped, except where required by applicable law or where an obvious pricing or product-description error makes fulfillment impossible.

5. Prices, Taxes, and Payment

Prices are shown in U.S. dollars unless otherwise stated. The product price, applicable taxes, and shipping charge shown at checkout form the total amount due for your order.

You agree to provide current, complete, and accurate billing and shipping information. You authorize the payment provider to charge the payment method selected at checkout for the order total.

If payment is declined, reversed, or otherwise cannot be completed, we may cancel or hold the order and contact you for a valid payment method.

6. Order Acceptance and Cancellation

Submitting an order is an offer to purchase. An order is accepted when we confirm that it has been accepted for fulfillment. We may refuse or cancel an order when reasonably necessary, including where a product is unavailable, payment cannot be verified, shipping information is incomplete, or we identify an obvious error.

If we cancel an order after payment has been captured, we will refund the amount paid to the original payment method.

To change or cancel an order, contact support@duskyonder.com as soon as possible, preferably within 12 hours of placing it. We will try to help before processing begins. Once processing begins or the package is released to the carrier, changes, cancellation, or redirection cannot be guaranteed. Contacting us within 12 hours does not guarantee a change.

7. Shipping and Delivery

We currently ship only within the 48 contiguous United States and Washington, D.C. We do not currently ship internationally, to Alaska, Hawaii, U.S. territories, or U.S. military addresses.

Most orders are processed within 1–3 business days. Standard U.S. delivery is estimated at 3–7 business days after processing. Orders under $69 USD have a $6 USD standard shipping charge, and orders of $69 USD or more qualify for free standard shipping, as shown at checkout.

If a package is delayed, suspected lost, or marked delivered but cannot be found, contact support@duskyonder.com as soon as possible. For a delivered-but-missing package, please check with household members, neighbors, and your local post office, and preferably contact us within 7 calendar days of the delivery scan. If tracking has not moved for more than 10 business days, please contact us; you do not need to wait that long to report a concern. We will investigate with the carrier and review an appropriate resolution, which may include a replacement or refund. These suggested reporting times and a delivery scan do not automatically remove your rights or make you ineligible for assistance.

We do not state that title or risk of loss automatically transfers to the customer when we hand a package to a carrier. Delivery issues are reviewed with the carrier and the customer in accordance with applicable law and the facts of the order.

8. Incorrect Addresses and Refused Deliveries

This section applies only when an incorrect or incomplete address supplied by the customer, or a customer refusal unrelated to our error or an item arriving damaged, causes the carrier to return the package to us.

A fixed $6 USD carrier return fee covers the carrier return and handling cost created by that delivery-failure event. If the customer chooses a refund, the $6 fee is deducted from the refundable amount and the balance is returned to the original payment method.

The standard-return restocking fee described in Section 9.1 applies only to an approved voluntary return requested by the customer. It is 10% of the amount actually paid for the returned items after discounts, excluding shipping charges and taxes. We do not charge this restocking fee for the same wrong-address or refused-delivery event.

If the customer requests reshipment, the customer must pay both the $6 carrier return fee already incurred and the new outbound shipping charge. Under our current standard U.S. rate, the new outbound shipping charge is $6 USD, for a current total of $12 USD. We will confirm the corrected address and send an itemized Shopify invoice before reshipping. The package will be reshipped only after that invoice is paid.

These charges do not apply to merchant errors, damaged-item refusals, or where prohibited by applicable law. If reshipment is not completed, the refund process described above applies.

9. Returns and Refunds

9.1 Standard Customer-Requested Returns

Standard return requests must be submitted within 20 calendar days after carrier tracking shows that the package was delivered. You must contact support@duskyonder.com first and receive written approval before sending anything back.

For an approved standard return, the customer is responsible for arranging and paying for return shipping. A restocking fee of 10% of the amount actually paid for the returned items after discounts, excluding shipping charges and taxes, will be deducted from the refund. Items you keep are excluded from the calculation. There is no additional fixed restocking fee or minimum restocking fee. This fee does not apply to confirmed merchant-responsibility returns or to the wrong-address or refused-delivery event described in Section 8. Please obtain written approval and return instructions before shipping. See our Refund Policy for the complete calculation and return requirements.

Approved standard-return items must be shipped within 7 calendar days after written approval.

For standard returns, items must be unused, unwashed, unaltered, and unworn except for reasonable fitting, free of stains and odors, with original tags attached and original packaging. Reasonable fitting must leave the item in its original condition.

Standard-return exclusions, including Final Sale or Clearance, do not remove remedies for defective, damaged, incorrect, or materially misdescribed items or any rights under applicable law.

Please obtain written approval and return instructions before shipping. If you have already returned an item without approval, contact support@duskyonder.com with your order number and tracking information so we can help locate and review it. Such packages may be delayed, refused, or returned to the sender where permitted by law; lack of authorization does not automatically remove remedies for our error or rights under applicable law.

9.2 Merchant-Responsibility Returns

If an item is defective, damaged on arrival, incorrect, or materially different from what you ordered, contact support@duskyonder.com as soon as possible, preferably within 20 calendar days after delivery, with your order number and supporting photos or videos. For a confirmed merchant-responsibility return, we provide a prepaid return label and charge no restocking fee. This suggested reporting period does not limit rights under applicable law.

No restocking fee will be charged for an approved merchant-responsibility return. Any refund will be issued to the original payment method and will not exceed the amount actually paid for the original order.

Our U.S. return facilities are: West (also our current fulfillment facility), 2225 Grant Ave, San Lorenzo, CA 94580-1803, United States; and East, 4024 Archstone Dr, Virginia Beach, VA 23456, United States. You must contact us first and receive written return authorization. Our approval email will assign the correct facility for your order; customers must not choose a facility themselves or send a return without authorization.

9.3 Refund Processing

After your return reaches the designated facility, allow 3–5 business days for inspection. If the item meets the return requirements and is approved, we will initiate the refund to the original payment method within 3–5 business days after approval. Your bank or card issuer may need additional time to post the refund.

We do not substitute store credit for a refund where a refund to the original payment method is required by the applicable policy or law.

10. Intellectual Property

The website, including its text, graphics, logos, images, design, software, and other content, is owned by or licensed to Dusk Yonder and is protected by applicable intellectual-property laws.

You may access and use the website for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, sell, or commercially exploit website content without our prior written permission.

11. Third-Party Services and Links

The website may use third-party services for payment processing, analytics, customer support, shipping, or other functions. Third-party services are governed by their own terms and policies. We are not responsible for the independent content, availability, or practices of third-party websites that we do not control.

12. Errors and Updates

We may correct errors, update information, and make changes to the website, products, prices, and policies. Changes will not remove rights that have already accrued under an accepted order or applicable law.

13. Disclaimer and Limitation of Liability

We provide the website and its content on an “as available” basis. Nothing in these Terms excludes, restricts, or limits any consumer guarantee, warranty, remedy, or other right that cannot legally be excluded or limited.

To the maximum extent permitted by applicable law, Dusk Yonder will not be liable for indirect, incidental, special, or consequential losses arising from your use of the website or products. This limitation does not apply to liability that cannot legally be limited, including liability for fraud, intentional misconduct, or rights that applicable consumer-protection law preserves.

14. Privacy

Our collection and use of personal information are described in our Privacy Policy. By using the website, you acknowledge that you have reviewed the Privacy Policy.

15. Governing Law and Disputes

These Terms are governed by the laws of Hong Kong, without limiting any mandatory consumer-protection rights that apply where you live. The courts of Hong Kong have non-exclusive jurisdiction, which means you may also bring a claim in another court where applicable law permits.

16. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised “Last updated” date. Your continued use of the website after an update means that you accept the updated Terms for future use.

17. Contact Us

For questions about these Terms, your order, shipping, or returns, contact us at support@duskyonder.com or call +1 (332) 260 9416, or message us on WhatsApp at +1 (332) 260 9416.

We respond within 24 hours, excluding weekends and public holidays.