Terms of Service

Last updated: September 9, 2026

1. Agreement to These Terms

These Terms of Service govern your use of the Dusk Yonder website and your purchase of products from us. By accessing our website or placing an order, you agree to these Terms of Service and the policies linked on this website, including our Shipping Policy and Refund Policy.

If you do not agree with these terms, please do not use the website or place an order.

2. Business Information and Contact

This website is operated by HINGTO INTERNATIONAL GROUP CO., LIMITED.

Business address: Room B22, 1/F., Wing Tai Centre, No. 12 Hing Yip Street, Kwun Tong, Kowloon, Hong Kong.

Email: support@duskyonder.com

Phone: +86 199 2466 4552

3. Website Use

You may use this website only for lawful purposes and in accordance with these Terms. You must not use the website to violate any applicable law, interfere with the operation or security of the website, attempt to gain unauthorized access, or transmit malicious code.

We may suspend or restrict access when reasonably necessary to protect the website, our customers, or our business from misuse or unlawful activity.

4. Products, Descriptions, and Availability

We make reasonable efforts to display product descriptions, colors, images, sizes, and availability accurately. However, the appearance of a color may vary depending on your device and display settings, and product availability may change without notice.

We reserve the right to limit quantities, correct obvious errors, discontinue products, or update product information at any time. Any correction does not affect an order that has already been accepted and shipped, except where required by applicable law or where an obvious pricing or product-description error makes fulfillment impossible.

5. Prices, Taxes, and Payment

Prices are shown in U.S. dollars unless otherwise stated. The product price, applicable taxes, and shipping charge shown at checkout form the total amount due for your order.

You agree to provide current, complete, and accurate billing and shipping information. You authorize the payment provider to charge the payment method selected at checkout for the order total.

If payment is declined, reversed, or otherwise cannot be completed, we may cancel or hold the order and contact you for a valid payment method.

6. Order Acceptance and Cancellation

Submitting an order is an offer to purchase. An order is accepted when we confirm that it has been accepted for fulfillment. We may refuse or cancel an order when reasonably necessary, including where a product is unavailable, payment cannot be verified, shipping information is incomplete, or we identify an obvious error.

If we cancel an order after payment has been captured, we will refund the amount paid to the original payment method.

If you need to correct an order, contact support@duskyonder.com as soon as possible and preferably within 12 hours. We cannot guarantee that changes or cancellations can be made after processing begins.

7. Shipping and Delivery

We currently ship only within the 48 contiguous United States and Washington, D.C. We do not currently ship internationally, to Alaska, Hawaii, U.S. territories, or U.S. military addresses.

Most orders are processed within 1–3 business days. Standard U.S. delivery is estimated at 3–7 business days after processing. Orders under $69 USD have a $6 USD standard shipping charge, and orders of $69 USD or more qualify for free standard shipping, as shown at checkout.

Delivery estimates are provided for planning purposes. If a package is delayed, lost, or marked delivered but cannot be located, contact support@duskyonder.com. We will review the order and carrier information and assist with the available carrier-claim, reshipment, or refund process.

We do not state that title or risk of loss automatically transfers to the customer when we hand a package to a carrier. Delivery issues are reviewed with the carrier and the customer in accordance with applicable law and the facts of the order.

8. Incorrect Addresses and Refused Deliveries

This section is separate from a standard customer-requested return. It applies only when a customer enters an incorrect or incomplete address, or refuses delivery, and the carrier returns the package to us as a result.

If the carrier returns the package and the return creates additional shipping or handling costs, we will deduct 15% of the order total from the refund. The remaining 85% of the order total will be refunded to the original payment method.

This 15% delivery-failure deduction is not the standard return restocking fee. The $5 USD standard-return restocking fee does not apply to the same delivery-failure event.

9. Returns and Refunds

9.1 Standard Customer-Requested Returns

You may request a standard return within 20 calendar days after delivery. You must contact support@duskyonder.com first and receive written approval before sending anything back.

For an approved standard return, the customer is responsible for the return shipping cost. A $5 USD U.S. restocking fee will be deducted from the refund. Returns sent without written approval or sent to a warehouse without instructions from our support team may be delayed or rejected.

Approved standard-return items must be shipped within 7 calendar days after written approval and must be unused, unwashed, unworn except for reasonable fitting, and returned with original tags and packaging unless otherwise required by applicable law.

9.2 Merchant-Responsibility Returns

If an item is damaged, defective, incorrect, or otherwise subject to a fulfillment error, contact us within 7 calendar days after delivery. We will review the issue and, where the return is approved as our responsibility, provide a prepaid return label or otherwise cover the return shipping cost.

No restocking fee will be charged for an approved merchant-responsibility return. Any refund will not exceed the amount actually paid for the order through Shopify, excluding any amount that was never charged.

Our support team will assign the appropriate U.S. return warehouse by email. Customers must not choose a warehouse or send a return to an address that has not been provided in writing by our support team.

9.3 Refund Processing

After an approved return is received and reviewed, we will process the applicable refund to the original payment method. The time required for the refund to appear depends on the payment provider and your financial institution.

We do not substitute store credit for a refund where a refund to the original payment method is required by the applicable policy or law.

10. Intellectual Property

The website, including its text, graphics, logos, images, design, software, and other content, is owned by or licensed to Dusk Yonder and is protected by applicable intellectual-property laws.

You may access and use the website for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, sell, or commercially exploit website content without our prior written permission.

11. Third-Party Services and Links

The website may use third-party services for payment processing, analytics, customer support, shipping, or other functions. Third-party services are governed by their own terms and policies. We are not responsible for the independent content, availability, or practices of third-party websites that we do not control.

12. Errors and Updates

We may correct errors, update information, and make changes to the website, products, prices, and policies. Changes will not remove rights that have already accrued under an accepted order or applicable law.

13. Disclaimer and Limitation of Liability

We provide the website and its content on an “as available” basis. Nothing in these Terms excludes, restricts, or limits any consumer guarantee, warranty, remedy, or other right that cannot legally be excluded or limited.

To the maximum extent permitted by applicable law, Dusk Yonder will not be liable for indirect, incidental, special, or consequential losses arising from your use of the website or products. This limitation does not apply to liability that cannot legally be limited, including liability for fraud, intentional misconduct, or rights that applicable consumer-protection law preserves.

14. Privacy

Our collection and use of personal information are described in our Privacy Policy. By using the website, you acknowledge that you have reviewed the Privacy Policy.

15. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised “Last updated” date. Your continued use of the website after an update means that you accept the updated Terms for future use.

16. Contact Us

For questions about these Terms, your order, shipping, or returns, contact us at support@duskyonder.com or +86 199 2466 4552.