Returns & Refunds
Returns & refunds
Standard returns must be requested within 20 calendar days after delivery. Contact support@duskyonder.com and receive written approval before sending anything back.
For approved standard returns of non-defective items, a restocking fee of 10% of the amount actually paid for the returned items after discounts, excluding shipping charges and taxes, is deducted from your refund. Items you keep are excluded. There is no additional fixed fee or minimum restocking fee. Customers pay return shipping for approved standard returns. Tracked shipping is recommended.
Please obtain written approval and return instructions before shipping. If you have already returned an item without approval, contact support@duskyonder.com with your order number and tracking information so we can help locate and review it. Such packages may be delayed, refused, or returned to the sender where permitted by law; lack of authorization does not automatically remove remedies for our error or rights under applicable law.
Merchant-responsibility issues
If an item is defective, damaged on arrival, incorrect, or materially different from what you ordered, contact support@duskyonder.com as soon as possible, preferably within 20 calendar days after delivery, with your order number and supporting photos or videos. For a confirmed merchant-responsibility return, we provide a prepaid return label and charge no restocking fee. This suggested reporting period does not limit rights under applicable law.
For standard returns, items must be unused, unwashed, unaltered, and unworn except for reasonable fitting, free of stains and odors, with original tags attached and original packaging. Reasonable fitting must leave the item in its original condition. Standard-return exclusions, including Final Sale or Clearance, do not remove remedies for defective, damaged, incorrect, or materially misdescribed items or any rights under applicable law.
Refund timing
After your return reaches the designated facility, allow 3–5 business days for inspection. If the item meets the return requirements, we approve the return after inspection and initiate the refund to the original payment method within 3–5 business days after approval. Your bank or card issuer may need additional time to post the refund.